Assistant Branch Manager

Acts Fleet Maintenance•Nashville, TN

6d•$50,000 - $65,000•Onsite

About The Position

The Assistant Service Manager supports branch operations and customer service, focusing on service writing, parts coordination, and communication among customers, technicians, and branch leadership. The role involves organizing work, tracking service needs, and helping ensure customers receive timely, accurate updates. Service writer or parts experience is valuable, along with willingness to learn fleet maintenance processes and develop leadership skills. The position is in person.

Requirements

Strong communication, organization, and customer service skills.
Ability to manage multiple priorities and maintain attention to detail.
Dependable, adaptable, and motivated to learn new systems and processes.

Nice To Haves

Service writer, parts, automotive, fleet, or transportation experience is preferred.
Experience coordinating schedules, work orders, inventory, or customer relationships is beneficial.
Previous leadership, operations, or management experience is a plus.
College experience or a bachelor's degree is preferred.

Responsibilities

Coordinate daily service workflow, schedules, and work orders.
Gather customer concerns and service details, and communicate them clearly to technicians.
Provide customers with updates on service progress, timelines, and parts needs.
Assist with identifying, sourcing, tracking, and organizing parts for service work.
Help maintain accurate service and parts records using branch systems.
Support efficient operations and consistent service quality.
Build positive customer relationships through responsive, professional communication.
Assist branch leadership with planning, organization, and problem-solving.