Assistant Branch Manager

Commerce Bank • Oklahoma City, OK

1d • Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in managing branch operations, customer and team member experience, and branch performance through leadership and coaching. Approximately half of the role is devoted to direct customer service, including resolving inquiries and supporting customers’ financial needs. The position helps develop the team, models expected behaviors, and works to ensure the branch meets its financial and service goals.

The role is based at 3503 NW 63rd Street, Oklahoma City, Oklahoma 73116. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. Compensation is $26.45 to $30.30 per hour, with eligibility for additional performance-based incentive compensation. Candidates must be eligible to work in the United States without sponsorship now or in the future. Candidates considered for the position will be asked to authorize an investigatory consumer report that discloses credit history.

Requirements

• High school diploma required.
• Associate degree preferred, or an equivalent combination of education and experience required.
• At least 1 year of leadership or supervisory experience required.
• At least 1 year of experience in the financial services industry, with working knowledge of retail products and services and bank operations, required.
• Strong knowledge of retail banking and its best practices.
• Strong critical-thinking skills and the ability to use discretion and sound judgment to solve problems efficiently and effectively.
• Ability to drive results while balancing organizational risk and business goals.
• Strong leadership skills, including the ability to motivate team members and foster collaboration.
• Outstanding interpersonal and relationship-building skills, with the ability to communicate clearly verbally and in writing with all levels of the company.
• Ability to remain adaptable and resilient, maintain an optimistic outlook, and model behaviors aligned with the company’s culture and Core Values.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Must be eligible to work in the United States without sponsorship now or in the future.
• If considered for the position, must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

• Associate degree.

Responsibilities

• Support management of day-to-day branch activities, including operations, administration, and directing branch staff.
• Model expected sales behaviors while serving as a personal banker and assisting team members with customer interactions.
• Develop customer relationships by understanding customer needs and providing solutions.
• Manage personal bankers and observe and coach them through a structured coaching process; support coaching for non-direct reports.
• Meet individual sales goals and assigned business development responsibilities.
• Monitor sales efforts, contribute to strategies for achieving branch goals, analyze results, and implement performance improvements through coaching.
• Ensure adherence to policies, procedures, and security standards, and support branch results.
• Support branch leaders in coaching staff to deliver the customer experience model, promptly resolve customer issues, and maintain service excellence.
• Support compliance with policies and procedures related to bank operations, security, and talent management; reinforce protocols and escalate issues when needed.
• Schedule required training, provide customer-facing coverage during training, mentor new team members, and support their learning.
• Build weekly schedules in alignment with the staffing model.
• Lead, mentor, and motivate team members; manage workflow and departmental projects or issues with guidance, and provide development opportunities tailored to direct reports.
• Perform management functions as required, including hiring, evaluations, annual increase allocations, and disciplinary actions.
• Communicate decisions, priorities, and relevant information to team members.
• Support budget management, planning, and expenditure.
• Perform other duties as assigned.

Benefits

• Employer-sponsored health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits
• Performance-based incentive plan(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED