Assistant Branch Manager

Commerce Bank•Arnold, MO

1d•$26 - $30•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in managing branch operations, customer experience, and team member experience while helping drive branch performance through leadership and coaching. Approximately half of the role is dedicated to direct customer service, including resolving inquiries and supporting customers’ financial needs. The position fosters team development, models expected behaviors, and helps ensure the branch achieves its financial and service goals. The role includes supporting daily operations and administration, managing and coaching personal bankers, developing customer relationships, meeting sales and business-development goals, monitoring performance, and supporting compliance, security, training, staffing, budgets, and team development. The Assistant Branch Manager also performs management functions such as hiring, evaluations, annual increase allocations, and disciplinary action as required. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., and Saturday, 8:45 a.m. to 12:15 p.m. The position is based at 956 Jeffco Blvd, Arnold, Missouri 63010. Compensation is $26.45 to $30.30 per hour, with eligibility for performance-based incentive plans.

Requirements

High school diploma required.
At least 1 year of leadership or supervisory experience required.
At least 1 year of financial-services industry experience and working knowledge of retail products, services, and bank operations required.
Strong knowledge of retail banking and its best practices.
Strong critical-thinking skills and the ability to apply discretion and sound judgment to solve problems efficiently and effectively.
Ability to drive results while balancing organizational risk and business goals.
Strong leadership skills, including the ability to motivate team members and foster collaboration and a positive team environment.
Outstanding interpersonal and relationship-building skills and the ability to communicate clearly, verbally and in writing, with all levels of the company.
Adaptability and resilience, an optimistic outlook, and the ability to reflect the company’s culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the role, must authorize an investigatory consumer report disclosing credit history, as required by federal regulations.

Nice To Haves

Associate degree preferred.

Responsibilities

Support management of day-to-day branch activities, including operations, administration, and directing branch staff.
Model expected sales behaviors while acting as a personal banker and assisting team members with customer interactions.
Develop customer relationships by listening to customers, anticipating their needs, and providing solutions.
Manage personal bankers and observe and coach them through a structured coaching process to improve customer experience.
Coach direct reports and support coaching activities for non-direct reports.
Meet individual sales goals and assigned business-development responsibilities.
Monitor sales efforts, contribute to strategies for meeting branch goals, analyze results, and implement performance-improvement efforts.
Ensure adherence to policies, procedures, and security standards, and support branch results.
Support branch leaders in coaching staff to deliver the customer experience model, resolve customer issues, and maintain service excellence.
Ensure compliance with Bank operations, security, and talent-management policies and procedures, reinforcing protocol and escalating issues when needed.
Support completion of required training by scheduling sessions and providing customer-facing coverage during training.
Mentor new team members and support their learning.
Build weekly schedules in alignment with the staffing model.
Lead, mentor, and motivate team members; manage workflow and provide coaching and development opportunities appropriate to direct reports.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information to team members.
Support budget management, planning, and expenditure.
Perform other duties as assigned.