Assistant Branch Manager

Heritage Pool Supply Group, Inc.•Alpharetta, GA

20d•Hybrid

About The Position

The Assistant Branch Manager (ABM) supports the Branch Manager in achieving excellence in branch operations, financial performance, and customer satisfaction. The role combines operational leadership, financial insight, team development, relationship management, and contribution to strategic planning. The ABM helps ensure efficient branch operations, revenue growth, a high-performing team, and long-term branch success. The ABM oversees day-to-day branch and warehouse activities, supports sales and profitability initiatives, develops staff, and builds customer relationships. The role reviews operational and financial reports and helps maintain compliance with company policies, safety standards, and procedures. It balances office work, customer engagement, and warehouse oversight in a fast-paced, dynamic hybrid environment. The position is based at Heritage Pool Supply in Alpharetta, Georgia, and requires up to 25% travel to regional meetings, customer worksites, and branch locations. The position requires a high school diploma or equivalent and at least 1–2 years of relevant warehouse, distribution, supervisory, or assistant management experience. A valid driver’s license and clean driving record are required. An associate or bachelor’s degree in business administration, supply chain, or a related field is beneficial but not required. Certifications are not required; OSHA 30-hour and forklift certifications are preferred. The role includes office and warehouse duties and requires the ability to sit, stand, walk, bend, reach, and lift up to 75 pounds. Reasonable accommodations are provided as needed.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in a warehouse, distribution, or supervisory/assistant management role.
Demonstrated ability to manage teams, oversee operations, and execute processes efficiently.
Strong organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean driving record.
Ability to pass criminal background and pre-employment drug screening.
Ability to sit, stand, walk, bend, reach, and lift up to 75 pounds.
Ability to communicate effectively verbally and in writing and perform repetitive tasks accurately.

Nice To Haves

Prior experience in Landscape/Pool & Aquatics distribution or a related industry.
Familiarity with ERP or warehouse management systems.
Experience in financial planning, budgeting, and revenue optimization.
Project management skills, including prioritizing tasks and managing multiple initiatives.
Leadership development experience and succession planning capabilities.
Strong relationship management skills focused on retention and satisfaction.
Knowledge of operational and warehouse safety protocols.
Associate or bachelor’s degree in business administration, supply chain, or a related field.
Five or more years of relevant industry experience preferred.
OSHA 30-hour certification.
Forklift certification.

Responsibilities

Support the Branch Manager in implementing company standards and optimizing warehouse and branch operations.
Drive initiatives that improve branch productivity and efficiency.
Assist with achieving branch revenue and profitability targets by monitoring financial metrics, executing sales strategies, and identifying sales growth opportunities.
Lead, mentor, and develop warehouse personnel, drivers, and inside sales staff; provide training and performance feedback.
Build and maintain customer relationships, address inquiries, and resolve issues to support customer satisfaction and retention.
Collaborate with the Branch Manager to develop and execute strategic plans using market and operational insights.
Generate and review reports on financial results, staffing forecasts and efficiency, inventory levels, and customer satisfaction; provide actionable insights.
Ensure compliance with company policies, safety standards, and operational procedures.
Maintain a safe, organized, and efficient warehouse and branch environment.
Travel to regional meetings, customer worksites, and branch locations to support operations, relationships, and team development.

Benefits

Competitive weekly/bi-weekly pay.
Discretionary bonuses.
401(k) with company match.
Employee Stock Purchase Plan.
Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time.
Medical, dental, and vision coverage.
Flexible spending accounts.
Company-paid life and short-term disability insurance.
Optional long-term disability insurance.
Additional life insurance.
Benefits are subject to eligibility.