Assistant Branch Manager

F.N.B. Corporation•Camp Hill, PA

12d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer requests in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It recommends bank products and services, incorporates FNB digital offerings into customer interactions, maintains data quality using approved branch technology, and completes the lifecycle of new and existing customer relationships according to consumer bank standards. It also supports staff coaching and sales activity, coordinates branch operations, and performs teller transactions as needed. All employees are responsible for understanding, reporting, responding to, managing, and monitoring business risks under F.N.B. Corporation’s risk management program. Compliance with applicable laws, regulations, and company procedures is required. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Compliance with regulatory laws and company procedures.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred; it will be required.

Responsibilities

Promote sales through referral management, leveraging sales leads, outbound calling, and identifying customers’ financial needs.
Recommend and cross-sell bank products and services courteously and professionally to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales management by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed according to current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring encountered risks as required by the corporate risk management program.
Perform other related duties and projects as assigned.