Assistant Branch Manager

Killbuck Savings Bank Co•Mount Hope, OH

26d

About The Position

Responsible for managing retail operations at the main office or branch office in the Branch Manager’s absence, in accordance with bank policy, and for developing new business. The Assistant Branch Manager must be able to perform all tasks associated with Teller II, Vault Teller, and Head Teller. The role also supports branch operations, staff training, customer service, security, reporting, and community engagement.

Requirements

Must be able to complete all tasks associated with Teller II, Vault Teller, and Head Teller.

Responsibilities

Maintain customer and employee relationships.
Open and close the branch and stay current with security policies and procedures.
Supervise vault operations and procedures, including required entry logs.
Open the night depository and record its contents.
Handle customer problems and complaints and counsel customers with special needs or requests.
Enforce bank policies at the branch office.
Assist with maintaining the office building, grounds, equipment, and fixtures.
Assist with preparing and distributing monthly branch reports to appropriate bank management.
Evaluate branch operations and make recommendations to management.
Maintain harmony among workers and resolve grievances or refer problems to a supervisor.
Provide ongoing teller training in customer service and banking procedures to improve efficiency.
Assist with the branch safety program.
Open, close, and service every type of account.
Promote the financial institution’s services and products to current and potential customers.
Test branch security equipment and investigate security issues as needed.
Represent the financial institution at community social events.
Provide employee coaching and counseling as needed, with assistance from the Branch Manager.
Coordinate staff training as needed, including quarterly online training.
Perform teller duties and responsibilities as needed.
Serve as a Notary Public for the branch office.