Assistant Branch Manager - Headquarters Branch 26-049
About The Position
The Assistant Branch Manager supports the team and advises members on achieving their financial goals. The role answers member questions, recommends and opens credit union products and services, and makes lending credit decisions. The Assistant Branch Manager builds long-term member relationships and works toward established goals. As a visible representative of the credit union, this person provides exceptional customer service, communicates with members, teammates, and the community, uses sound judgment, and leads by example. The position is based at Cobalt Credit Union’s Headquarters Branch in Papillion, Nebraska. Branch hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.
Requirements
- High school diploma or GED.
- Three years of experience in a financial institution.
- Knowledge of sales and service techniques.
- Experience or knowledge in planning, implementing, monitoring, delegating, conflict resolution, customer service, and training.
- Strong leadership, planning, communication, and organizational skills, including the ability to communicate with all levels of the credit union and the public.
- Ability to prioritize and schedule projects and work responsibilities.
- Proficiency in computer skills.
- Cash handling and balancing experience.
- Ability to travel to meetings and training activities.
- Professionalism in attitude and member and team relations.
Nice To Haves
- Knowledge of credit union services and products.
Responsibilities
- Support the branch team.
- Answer member questions and advise members on achieving their financial goals.
- Recommend and open credit union products and services.
- Make lending credit decisions for members.
- Build long-term member relationships and meet established goals.
- Provide exceptional customer service and create a positive impression of the organization.
- Represent the credit union in communications with members, teammates, and the communities served.
- Use sound judgment and lead by example when working with employees.
- Plan, implement, monitor, and delegate work; resolve conflicts; and train team members.
- Prioritize and schedule projects and work responsibilities.
- Travel to meetings and training activities.
Benefits
- Ongoing training and individualized coaching.
- Growth opportunities within the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
