Assistant Branch Manager

F.N.B. Corporation•Baltimore, MD

3d•$25 - $42•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in the retail branch environment and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, completes customer transaction requests, and converts transactions into qualified sales or referral leads. The incumbent must adhere to FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calls, and identifying customer financial needs. It supports customer relationships and branch operations, coaches staff on sales activity, and performs traditional teller transactions as needed. All employees are accountable for managing risk and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic proficiency in MS Word.
Intermediate proficiency in MS Excel.
Basic proficiency in MS PowerPoint.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier.

Responsibilities

Promote the sales process by managing referrals, leveraging sales leads, making outbound calls, and identifying customer financial needs.
Recommend and sell or cross-sell bank products and services in a courteous and professional manner, incorporating FNB digital products and services into customer interactions.
Use FNB-approved branch technology to maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales management by coaching branch staff on prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks as required by F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.