Assistant Branch Manager
About The Position
The Assistant Branch Manager oversees daily branch operations to ensure exceptional customer service and operational excellence. The role develops and coaches staff, models sales and service standards, and performs complex duties with accuracy, integrity, professionalism, and sound judgment. Newburyport Bank is a community bank supported by River Run’s shared services organization and banking affiliate Pentucket Bank. The organization emphasizes innovation, strong partnerships, personalized customer service, integrity, collaboration, continuous progress, and meaningful community impact.
Requirements
- High school diploma required.
- Minimum of 3 years of retail banking and/or customer service experience.
- Strong knowledge of branch operations and systems.
- Proficiency in basic office software.
- Ability to work at any branch location as needed.
Nice To Haves
- Associate’s degree preferred.
- Supervisory experience strongly preferred.
Responsibilities
- Lead, coach, train, and develop branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed.
- Ensure employees meet performance, service, sales, and training expectations.
- Oversee daily branch operations, including staffing and scheduling; opening and closing procedures; night deposits; transactions; account maintenance; cash and coin ordering; cash and ATM functions; weekly and monthly audits; required reports; timecards; policy exceptions and transaction overrides; and process improvements.
- Partner with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
- Represent the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
- Maintain current knowledge of Bank products, policies, procedures, and applicable regulations through required training.
- Ensure compliance with Bank, federal, state, consumer regulatory, and BSA requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
