Assistant Branch Manager

First National Bank Of Pennsylvania•Pittsburgh, PA

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with the management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The position follows FNB policies, procedures, strategies, and Core Values. The Assistant Branch Manager promotes sales and customer relationships, supports daily sales activity and branch operations, and performs traditional teller transactions as needed. All employees are responsible for managing risks encountered in their business and complying with regulatory requirements and company procedures. The role may require overnight travel for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
MS Word: basic level.
MS Excel: intermediate level.
MS PowerPoint: basic level.
Nationwide Mortgage Licensing System and Registry Identifier is required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred.

Responsibilities

Promote the sales process through referral management, sales leads, outbound calling, and identifying customers’ financial needs.
Recommend and sell or cross-sell bank products and services courteously and professionally to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, helping conduct pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks adhere to current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws and company procedures.