Assistant Branch Manager
About The Position
The Assistant Branch Manager works directly with customers to understand their financial needs and provide lending solutions while helping lead day-to-day branch performance, develop team members, and support the Branch Manager. This is a hands-on leadership role for a results-oriented professional who is ready to take greater ownership of a business. The position involves sales, customer service, account management, lending operations, team leadership, and helping maintain compliance with applicable laws and company policies. The employee is required to be physically present in the office. The listed base salary range is USD $20.00–$24.00 per hour, with an incentive opportunity in a performance-driven environment. The schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work from 9:00 AM to 1:00 PM is required seasonally and as business needs require. The company may change the schedule to address business needs.
Requirements
- At least 3 years of experience in sales, consumer lending, or a related performance-driven environment.
- High school diploma or equivalent.
- Previous leadership, supervisory, or team-lead experience.
- Outbound sales and business-development experience.
- Demonstrated ability to meet or exceed individual performance goals.
- Ability to coach, motivate, and support the performance of others.
- Strong written and verbal communication skills.
- Sound judgment and ability to make decisions in a fast-paced environment.
- Ability to learn and leverage sales platforms and technology.
- Strong organizational skills and ability to complete work timely and accurately.
- Must be able to obtain licenses required by the state.
- Ability to perform the essential duties and functions of the position satisfactorily; reasonable accommodations may be made when requested, absent undue hardship.
- Ability to work the stated schedule, including seasonal Saturday hours as required by business needs.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Partner with the Branch Manager to drive branch sales, customer service, account performance, and profitability.
- Lead by example by developing business, engaging customers, and meeting individual performance expectations.
- Coach and support team members in sales, customer service, account management, and daily branch activities.
- Help establish clear expectations, reinforce accountability, and create a results-focused team environment.
- Make outbound calls to develop business, follow up on opportunities, and strengthen customer relationships.
- Consult with customers to understand their needs and identify appropriate lending solutions.
- Process loan applications and gather required credit, income, and financial information.
- Present loan solutions and available products clearly, confidently, and compliantly.
- Educate customers on loan terms, payment expectations, account requirements, and available services.
- Support the Branch Manager with employee development, branch priorities, and execution of company initiatives.
- Help maintain compliance with applicable federal, state, and local consumer finance laws and company policies.
- Take on additional branch responsibilities as needed to provide consistent, high-quality customer service.
Benefits
- Relocation assistance for internal promotions.
- Base pay plus an incentive opportunity.
- 15 days of paid time off.
- 11 public holidays.
- Benefits information is available on the company careers website.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
