Assistant Branch Manager

The Kansas City Public Library•Independence, MO

1d•Onsite

About The Position

The Assistant Branch Manager reports to the Branch Manager and serves as second in charge of daily branch management operations, including supervision and delegation. The role completes duties delegated by the Branch Manager and provides excellent customer service, communicating effectively with people regardless of age, race, sexual orientation, ability, or background. This is a full-time, exempt position with a starting annual salary of $59,283. The schedule is Tuesday through Thursday, 11:30 a.m.–8:00 p.m., and Friday and Saturday, 8:30 a.m.–5:00 p.m. The position is based at the Trails West Branch in Independence, Missouri, and work may also take place at library branches throughout the district. At Trails West, the Assistant Branch Manager helps process United States Passport applications and trains staff on the process. Staff in this role must meet the requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent. The branch also provides notary services, and staff performing notary services must meet the requirements in the Missouri Notary Handbook. Work is performed primarily in an office within a library, with other work in public spaces among staff and patrons from a diverse socioeconomic community. The job description notes that duties and responsibilities may change, and reasonable accommodations may be made to enable employees with disabilities to perform essential functions, absent undue hardship.

Requirements

Demonstrated ability to interact successfully with staff and the public.
Demonstrated ability to organize work effectively and supervise staff.
Intermediate computer skills, including Microsoft Office.
Knowledge of library practices and values, including confidentiality of customer information, freedom of information, and intellectual freedom.
Ability to work during all hours of branch operations if needed.
Staff performing notary services must meet the requirements listed in the Missouri Notary Handbook.
Ability to effectively communicate in and understand English.
A master’s degree in Library/Information Science, or an equivalent combination of education and experience with an emphasis on public service.
Staff acting as a Passport Acceptance Agent must meet the requirements of 22 CFR § 51.22.

Nice To Haves

Extensive customer service experience in a patron- or customer-facing environment.
Experience as a supervisor.
Proficiency in non-English languages used in the Kansas City area, including American Sign Language, Vietnamese, French, Arabic, or Swahili.

Responsibilities

Act as the floor and daily operations second in charge in the branch.
Coordinate with the Branch Manager to ensure adequate staffing, including scheduling staff and substitutes; adjust or reasonably augment the Assistant Branch Manager’s schedule if coverage cannot otherwise be found.
Maintain a safe and inclusive environment, complete incident reports, and communicate trends with library management.
Uphold patron behavior guidelines in collaboration with Safety staff.
Facilitate circulation and registration services so patrons have ready access to library materials.
Explain and interpret circulation policies and procedures.
Directly supervise assigned staff and functions.
Provide research, readers’ advisory, technical, and referral services using relevant Library resources.
Participate in hiring, training, and evaluating direct and indirect reports in collaboration with the Branch Manager.
Ensure completion of office tasks, including completing and submitting reports, deposits, ordering supplies, and submitting tickets.
Provide notary services to library patrons.
Assist in processing United States Passport applications and train new staff on the process at the Trails West Branch.
Perform other duties as assigned.