Assistant Branch Manager
About The Position
The Assistant Branch Manager is responsible for customer service fulfillment within the branch, including lobby management, researching and resolving complex customer service matters, determining policy exceptions, and ensuring operational excellence and compliance. The role also coaches and motivates employees and helps create a positive work environment. The Assistant Branch Manager may perform other projects and duties as assigned. The position oversees branch operations and staffing, supports sales and service objectives, manages customer experience and branch safety, security, and compliance, and represents the bank in business development and community activities. It may provide backup support to other branches and perform branch sales and service functions as needed.
Requirements
- At least 3 years of retail banking experience.
- Supervisory, leadership, or mentorship experience.
- Branch operations experience.
- Cross-selling experience.
- Highly motivated team player with ability to develop and maintain collaborative relationships.
- Strong written and verbal communication skills.
- Knowledge of branch operations.
- Knowledge of banking policies and procedures.
- Intermediate PC proficiency.
- Intermediate proficiency in Google Docs and Microsoft Office products.
- Bachelor’s degree in business or a related field, or equivalent education and related experience.
Nice To Haves
- Sales management experience.
- Consumer credit experience.
Responsibilities
- Supervise branch operations, including the lobby and teller line; establish staffing schedules; perform audits; evaluate employee performance; and monitor compliance.
- Recruit, train, coach, lead, schedule, motivate, and evaluate a team.
- Optimize use of resources to meet branch operational needs.
- Demonstrate effective sales strategies to attract, expand, and retain customer relationships, and guide the team toward sales objectives through action planning.
- Oversee the branch customer experience by assessing customer and employee feedback, identifying improvement opportunities, and researching and resolving complex problems.
- Manage branch safety, security, and compliance.
- Protect against criminal or fraudulent activity, risk, or exposure.
- Perform regular audits of vault and teller cash and maintain proper documentation.
- Represent the bank in business development efforts and at networking and community functions.
- Maintain working knowledge of banking products, programs, services, and promotions.
- Lead or co-facilitate training and staff meetings.
- Provide backup support to other branches as needed.
- Approve policy exceptions within authorized limits.
- Achieve branch objectives and sales and service objectives set by leadership.
- Perform branch sales and service functions as needed.
- Develop and maintain collaborative relationships; coach, mentor, and retain a high-performing team.
- Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
- Act in the customer’s best interest when offering additional products and services.
Benefits
- Medical, dental, and vision insurance; coverage eligibility begins on the first of the month following 30 days of employment.
- Life insurance provided at no additional cost.
- Accidental death and dismemberment coverage.
- Long-term disability coverage.
- Paid sick and vacation leave.
- 11 holidays.
- Volunteer/service day.
- Employee stock purchase plan.
- 401(k) retirement plan with a 50% employer match on the first 8% of employee contributions.
- Flexible spending accounts.
- Health savings account.
- Health reimbursement arrangement.
- Supplemental life and other insurance plans.
- Identity theft protection.
- Pet insurance.
- Legal insurance.
- Employee Assistance Program.
- Employee Advocacy Program.
- Tickets at Work entertainment discounts.
- AT&T employee discount.
- Wellness discounts for medical premiums and other rewards.
- Employee referral incentive.
- Education assistance.
- Employee Resource Groups.
- Free interest checking.
- Free safe deposit box.
- Free money orders, travelers’ checks, and cashier checks.
- Discount on mortgage origination fee.
- Free online banking and unlimited online bill payment.
- Employee banking perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
