Assistant Branch Manager

Your Financial Partner•Fayetteville, NC

About The Position

The Assistant Branch Manager assists with supervising, planning, organizing, coordinating, and managing branch operations at branches with 15 or more staff members. The role helps exceed member service expectations and works with the Branch Manager to ensure staff are trained and follow policies and procedures. It directly supervises branch employees and supports operational compliance, staff development, scheduling, payroll timesheet review, security, and branch goals. The position may require working at other branches in the Branch Manager’s absence and conducting branch audits.

Requirements

High school diploma or GED.
1–3 years of Credit Union or banking experience, including at least 1 year of supervisory experience.
Courtesy, tact, and diplomacy, with the ability to build relationships and obtain cooperation through contact with people inside and outside the organization.
Detailed knowledge of Fort Bragg Federal Credit Union’s goals and objectives.
Strong interpersonal communication skills and the ability to interpret and convey procedures and objectives effectively.
Ability to relate to members in a professional and businesslike manner.
Thorough knowledge of board, employee, and other policies and procedures affecting Credit Union operations.
Working knowledge of NCUA and other applicable federal and state regulations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
May be required to register with NMLS and, if required, meet SAFE Act qualifications, including background screening and fingerprinting.
Complete annual mandatory Bank Secrecy Act, AML, CIP, OFAC, and Red Flag Identity Theft training.

Responsibilities

Directly supervise branch employees, including educating staff, planning and assigning work, directing work, conducting performance evaluations, rewarding and disciplining employees, monitoring credit union losses per employee, and resolving complaints and problems.
Implement, direct, and monitor policies and procedures in accordance with Credit Union goals and strategies.
Monitor adherence to sound credit practices and administration policies.
Train and assist staff in all aspects of Credit Union operations.
Provide training and continuing education to branch staff on monitoring, collecting, and preparing reports.
Oversee employee work schedules and review, verify, audit, and approve timesheets for bi-weekly payroll.
Plan and assist with developing and meeting yearly Credit Union goals as directed.
Manage branch security and safety, review relevant procedures, make recommendations, and notify employees of security changes.
Ensure compliance with applicable state and federal laws and regulations.
Recognize the need for and support development of new services or changes to existing services.
Comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy, Office of Foreign Asset Controls, and Red Flag Identity Theft Policy.
Complete Asset Verification Requests received by email from the North Carolina Department of Health and Human Services.
Cross-sell products and services, monitor staff monthly cross-sell logs, and motivate staff to cross-sell to improve monthly loan totals.
Review and monitor the Smurf report for suspicious activity and other assigned reports.
Work at various branches when the Branch Manager is absent and conduct branch audits to ensure compliance.
Maintain confidentiality when filing Currency Transaction Reports and Suspicious Activity Reports.
Verify Fiserv AML Manager alerts for suspicious or unusual activity and verify the monthly Lexis Nexis report.
Approve files in the Ascensus IRA Direct online approval queue in a timely manner.
Perform other functions as directed or required by management.