Assistant Branch Manager

Commerce Bank•Wichita, KS

2d•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in managing branch operations, customer and team-member experience, and branch performance through leadership and coaching. Approximately half of the role is dedicated to direct customer service, including resolving inquiries and supporting customers’ financial needs. The position helps develop team members, models expected behaviors, and contributes to meeting financial and service goals. The schedule is Monday through Friday, 8:45 a.m. to 5:45 p.m., and Saturday, 8:45 a.m. to 12:15 p.m. The role is based at 9620 E 21st, Wichita, Kansas 67206. Compensation is $26.45–$30.30 per hour, depending on relevant experience, skills, and competencies, with eligibility for performance-based incentive plans.

Requirements

High school diploma required.
Associate degree preferred, or an equivalent combination of education and experience required.
At least 1 year of leadership or supervisory experience.
At least 1 year of financial services industry experience, with working knowledge of retail products, services, and bank operations.
Strong knowledge of retail banking and its best practices.
Strong critical-thinking skills and the ability to use discretion and sound judgment to solve problems efficiently and effectively.
Ability to drive results while balancing organizational risk and business goals.
Strong leadership skills, including the ability to motivate team members and foster a positive, collaborative team environment.
Outstanding interpersonal and relationship-building skills, with the ability to communicate clearly verbally and in writing with all levels of the company.
Ability to remain adaptable and resilient with an optimistic outlook and behavior aligned with the company’s culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the position, must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Associate degree.

Responsibilities

Support the management of day-to-day branch activities, including operations, administration, and direction of branch staff.
Model sales behaviors while working as a personal banker and assisting team members with customer interactions.
Develop customer relationships by understanding customer needs, anticipating them, and providing solutions.
Manage a team of personal bankers and observe and coach them through a structured coaching process to improve customer experience.
Meet individual sales goals and assigned business development responsibilities.
Monitor sales efforts, contribute to strategies for achieving branch goals, analyze results, and implement performance-improvement efforts using the coaching model.
Ensure adherence to policies, procedures, and security standards, and support branch results.
Support branch leaders in coaching staff, resolving customer issues promptly, and maintaining service excellence.
Support compliance with policies and procedures for bank operations, security, and talent management; reinforce protocol and escalate issues when needed.
Schedule required training sessions, provide customer-facing coverage during training, mentor new team members, and support their learning.
Build weekly schedules aligned with the staffing model.
Lead, mentor, and motivate team members to implement department strategy and manage workflow, including guidance on projects and issues.
Provide coaching and development opportunities suited to each direct report.
Perform management functions such as hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information effectively to team members.
Support budget management, planning, and expenditure.
Perform other duties as assigned.