Assistant Branch Manager
About The Position
The Assistant Branch Manager works with the Branch Manager to oversee daily branch functions, participate in hiring, develop and maintain the branch team, and support an excellent customer experience. The role performs supervisory and administrative duties to ensure effective branch operations in accordance with Bank policies and procedures. It oversees the lobby and teller line and assists with coordinating and delegating work assignments. The Assistant Branch Manager provides backup to the Branch Manager as needed and is expected to demonstrate leadership, accountability, dependability, professionalism, teamwork, and excellent communication in every interaction. The position supports customer service and retention by making decisions within established authorization guidelines and identifying opportunities to strengthen customer relationships, products, services, practices, and the Bank’s competitive position. Lending duties include interviewing customers and taking applications for consumer and home equity loans or lines of credit, and potentially closing those loans. The Assistant Branch Manager refers mortgage and refinance customers to the branch’s Mortgage Originator and may help customers enter online mortgage applications when that originator is absent. The Assistant Branch Manager participates in hiring, coaches the branch team, helps maintain communication with staff, and supports Bank initiatives. The role also helps ensure compliance with laws and Bank policies, complete periodic audits, month-end reports, and inventories, oversee branch security, and ensure that the team completes required training.
Requirements
- Associate degree or similar coursework or training.
- At least 2 years of customer service or sales experience.
- At least 2 years of supervisory experience.
- Computer skills.
Nice To Haves
- Prior Assistant Branch Manager experience.
- Fluency in a second language.
- Knowledge of Microsoft products.
Responsibilities
- Oversee daily branch functions with the Branch Manager and help maintain effective operations in accordance with Bank policies and procedures.
- Oversee the lobby and teller line and assist in coordinating and delegating work assignments.
- Provide backup to the Branch Manager as needed.
- Deliver responsive customer service and use decision-making authority within established guidelines to support customer retention.
- Identify opportunities to improve customer relationships, products, services, practices, and the Bank’s competitive position.
- Interview customers and take applications for consumer and home equity loans or lines of credit; may close these loans or lines.
- Refer mortgage and refinance customers to the branch’s Mortgage Originator and, when that person is absent, may assist customers with online mortgage applications.
- Participate in hiring and assist in coaching the branch team.
- Work with the Branch Manager to maintain open communication with the team and share pertinent information in a timely manner.
- Promote understanding of the Bank’s mission and core values across the team.
- Support internal and external Bank initiatives to promote a positive Bank image and help grow the Bank.
- Help ensure compliance with applicable federal and state laws and Bank policies and procedures.
- Assist with timely completion of periodic audits, month-end reports, and inventories.
- Oversee branch security in accordance with the HFG security manual and ensure staff compliance.
- Ensure the branch team completes required training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
