Assistant Branch Manager

Commerce Bank•Wichita, KS

4d•$26 - $30•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in managing branch operations, customer experience, and team member experience while helping drive branch performance through leadership and coaching. Approximately half of the role is spent delivering direct customer service, resolving inquiries, and supporting customers’ financial needs to reinforce an exceptional in-branch experience. The role also fosters team development, models expected behaviors, and helps ensure the branch meets its financial and service goals. The position is based at 9620 E 21st, Wichita, Kansas 67206. The schedule is Monday through Friday, 8:45 a.m. to 5:45 p.m., and Saturdays, 8:45 a.m. to 12:15 p.m. Compensation is $26.45–$30.30 per hour, based on relevant experience, skills, and competencies, with eligibility for performance-based incentive plans. The position requires eligibility to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report disclosing credit history for candidates who express interest and are considered.

Requirements

High school diploma required; an equivalent combination of education and experience is accepted as specified in the posting.
At least 1 year of leadership or supervisory experience.
At least 1 year of financial services industry experience, with working knowledge of retail products, services, and bank operations.
Strong knowledge of retail banking and best practices.
Strong critical-thinking skills and the ability to use discretion and sound judgment to solve problems efficiently and effectively.
Ability to drive results while balancing organizational risk and business goals.
Strong leadership skills, including the ability to motivate team members and foster a positive, collaborative team environment.
Strong interpersonal and relationship-building skills, with the ability to communicate effectively across company levels, verbally and in writing.
Ability to remain adaptable and resilient with an optimistic outlook and behavior aligned with the company’s culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates who express interest and are considered must authorize an investigatory consumer report disclosing credit history.

Nice To Haves

Associate degree preferred.

Responsibilities

Support management of day-to-day branch activities, including operations, administration, and providing direction to branch staff.
Model expected sales behaviors while serving as a personal banker and assisting team members with customer interactions.
Develop customer relationships by understanding customer needs and providing appropriate solutions.
Manage a team of personal bankers and observe and coach them through a structured coaching process; coach direct reports and support coaching for non-direct reports.
Meet individual sales goals and assigned business development responsibilities.
Monitor sales efforts, contribute to strategies for achieving branch goals, analyze results, and implement performance improvement efforts through coaching.
Ensure adherence to policies, procedures, and security standards, and support branch results.
Support branch leaders in coaching staff to deliver the customer experience model, resolve customer issues promptly, and maintain service excellence.
Ensure compliance with policies and procedures related to bank operations, security, and talent management; reinforce protocols and escalate issues to branch leadership when needed.
Support completion of required training by scheduling sessions and providing customer-facing coverage during training; mentor new team members and support their learning.
Build weekly schedules in alignment with the staffing model.
Lead, mentor, and motivate team members to implement department strategy and manage workflow; guide departmental projects and issues and provide appropriate coaching and development.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information effectively to team members.
Support budget management, planning, and expenditure.
Perform other duties as assigned.