Assistant Branch Manager

Bluestone Bank • E. Bridgewater, MA

13d

About The Position

The Assistant Branch Manager assists the Branch Manager in overseeing branch operations to ensure customer needs and sales goals are met in accordance with bank requirements and policies. The role includes training and coaching Universal Bankers, supporting staff participation in the sales program, handling branch transactions and customer inquiries, and helping maintain branch security and compliance. The Assistant Branch Manager opens and closes the branch and assumes responsibility for it when the Branch Manager is absent. The position also supports customer service on the transaction line and schedules employees to ensure appropriate coverage.

The position pays $30.00 to $34.00 per hour. Pay within the range is based on factors including relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs.

Requirements

• Two to three years of retail banking experience, including knowledge of banking products and services.
• High school diploma or equivalent.
• Strong customer service skills and excellent written and verbal communication skills.
• Ability to handle customer situations requiring tact and diplomacy.
• Ability to quickly learn and properly use various software programs.
• Ability to multitask and balance multiple priorities.

Nice To Haves

• Supervisory experience is strongly preferred.

Responsibilities

• Manage the Universal Banker training program, ensuring staff complete appropriate training and reviewing their progress.
• Coach, train, and encourage staff participation in the sales program.
• Open and close the branch and assume responsibility for the branch in the Branch Manager’s absence.
• Process, review, and complete transactions, including new accounts and safe deposit boxes, supporting records, stop payments, CD rate exceptions, wire transfers, treasurer’s checks, debit card applications, and customer account updates.
• Research and resolve customer inquiries and problems, following through or referring them as appropriate.
• Conduct monthly audits of cash drawers, the vault, ATM, recyclers, and other branch assets.
• Test alarms and maintain branch security.
• Maintain system access for branch staff.
• Follow applicable compliance regulations, including CTR, Truth in Savings, Regulation CC, and EFT requirements.
• Cross-sell and refer bank products and services, including Wealth Management, Trust and Investments, Mortgages, Commercial services, Bluestone Bank Partners, Merchant Service, Payroll, and Credit Cards.
• Assist on the transaction line when needed and meet applicable standards and expectations.
• Lead and participate in providing prompt and courteous customer service.
• Schedule branch employees to ensure appropriate coverage.
• Assume additional responsibilities as requested.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive medical coverage with deductible reimbursement.
• Dental coverage.
• Vision coverage.
• Employer matching 401(k) plan.
• Training and professional development opportunities, including tuition reimbursement.
• Paid time off.
• Paid volunteer hours.
• 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED