Assistant Branch Manager

WaFd Bank•Anacortes, WA

17d•$26 - $37

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, driving sales performance, and delivering exceptional customer service. The role assists with staff leadership, operational compliance, and achievement of branch goals while helping create a welcoming, efficient banking environment. The Assistant Branch Manager is a key point of support for branch staff and clients and serves as a leader in the Branch Manager’s absence. The role involves building knowledge of bank products and services, developing client and business relationships, introducing digital and self-service options, and supporting branch production goals. The Assistant Branch Manager also helps optimize operational effectiveness and profitability, develops skills for advancement to a branch manager position, and reflects WaFd Bank’s values of integrity, teamwork, ownership, simplicity, discipline, service, and kindness.

Requirements

High school diploma or approved equivalent.
At least five years of experience in a financial institution.
Strong math skills, 10-key skills, and keyboarding skills.
Proficiency with standard Microsoft Office tools, including Excel, Word, Teams, PowerBI, and Outlook.
Well-developed smartphone and digital-channel skills.
Excellent organizational and analytical skills.
Superior written and oral communication skills.
Valid driver’s license, satisfactory transportation, and adequate insurance coverage.
Prior banking experience, including previous work in sales or client relations.

Nice To Haves

Three or more years of experience as a Personal Banker or in a branch supervisory role.

Responsibilities

Build knowledge of bank products and services to maintain client rapport, understand client needs, and provide solutions.
Proactively seek new business relationships among business owners, consumer prospects, finance professionals, and community leaders.
Make out-of-office calls to businesses, community organizations, and referral sources as assigned by leadership.
Introduce and demonstrate digital and self-service options to clients.
Develop strategies to expand the small business and consumer client base.
Communicate clearly with staff and clients verbally, over the phone, and via video chat.
Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
Support branch leadership in meeting branch production goals.
Help ensure high customer satisfaction through excellent service.
Acquire and apply skills in preparation for advancement to a branch manager position.
Reflect WaFd Bank’s corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.