Assistant Branch Manager
About The Position
The Assistant Branch Manager supports Regional Finance’s in-person, phone, and digital consumer lending operations, helping customers find suitable financial solutions while achieving individual and branch loan sales targets. The role includes customer outreach and follow-up throughout the loan lifecycle, applying credit underwriting techniques, educating customers on loan terms and optional products, and managing early-stage delinquent accounts through approved repayment solutions. The position also helps train and coach team members and maintains compliance, accuracy, and operational excellence. This is an on-site role serving customers in person and by phone. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM; occasional Saturdays and late evenings may be required based on business needs. Top performers can earn up to $72,640 per year in total compensation, including bonus. Base pay is $19.00 to $28.00 per hour depending on skills and experience, with the opportunity to earn up to an additional $1,200 per month through the bonus program.
Requirements
- At least 3 years of experience in a performance-driven sales environment.
- Ability to handle cash payments.
- High school diploma or equivalent.
- Valid driver's license and reliable, insured transportation.
Nice To Haves
- Bilingual in Spanish and English.
- Associate or bachelor's degree.
Responsibilities
- Exceed individual and branch-level loan sales targets through proactive customer outreach and follow-up.
- Build and maintain customer relationships throughout the full loan lifecycle and recommend tailored financial solutions.
- Assist with training and coaching new team members.
- Apply credit underwriting techniques and sales tools to support informed lending decisions.
- Manage early-stage delinquent consumer loan accounts that are 1–30 days past due using outbound calls, texts, and emails, and work with borrowers on payment arrangements, extensions, or other approved solutions.
- Ensure compliance, accuracy, and operational excellence in lending activities.
- Educate customers on loan terms and optional products so they understand their options.
- Multitask and adapt to changing role demands to provide timely and efficient service.
Benefits
- Health insurance, including prescription coverage.
- Dental, vision, disability, and life insurance.
- 401(k) plan with up to 4% matching contributions.
- 17 paid time off days plus company holidays.
- G.O.A.L. Training Program to prepare top-performing Assistant Managers for Branch Manager positions.
- Optional, employee-funded C.A.R.E. Fund to support employees facing severe emergencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
