Assistant Branch Manager
About The Position
The Assistant Branch Manager supports the Branch Manager and contributes to branch sales, customer service, account performance, and profitability. This hands-on leadership role combines customer lending and sales with coaching team members and supporting daily branch operations. The role involves developing business, consulting with customers about lending solutions, processing loan applications, explaining loan terms and account requirements, and helping ensure compliance with consumer finance laws and company policies. The position offers opportunities to develop leadership experience and skills in sales, lending, operations, account management, and team leadership. The schedule is 40 hours per week within the branch's stated hours of operation. It includes at least one Saturday per month and may include seasonal or business-needs-based extended hours. The employee must be physically present in the office.
Requirements
- At least 3 years of experience in sales, consumer lending, or a related performance-driven environment.
- High school diploma or equivalent.
- Previous leadership, supervisory, or team-lead experience.
- Outbound sales and business-development experience.
- Demonstrated ability to meet or exceed individual performance goals.
- Ability to coach, motivate, and support the performance of others.
- Strong written and verbal communication skills.
- Sound judgment and ability to make decisions in a fast-paced environment.
- Ability to learn and leverage sales platforms and technology.
- Strong organizational skills and ability to complete work timely and accurately.
- Ability to obtain licenses required by the state.
- Ability to work 40 hours per week within the stated hours of operation, including at least one Saturday per month and some extended hours seasonally or based on business needs.
- Ability to be physically present in the office and perform the listed physical duties, including occasionally lifting or moving up to 20 pounds.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Partner with the Branch Manager to drive branch sales, customer service, account performance, and profitability.
- Develop business, engage customers, and meet individual performance expectations by leading by example.
- Coach and support team members in sales, customer service, account management, and daily branch activities.
- Help establish expectations, reinforce accountability, and foster a results-focused team environment.
- Make outbound calls to develop business, follow up on opportunities, and strengthen customer relationships.
- Consult with customers to understand their needs and identify appropriate lending solutions.
- Process loan applications and gather required credit, income, and financial information.
- Present loan solutions and available products clearly, confidently, and compliantly.
- Educate customers on loan terms, payment expectations, account requirements, and available services.
- Support the Branch Manager with employee development, branch priorities, and company initiatives.
- Help maintain compliance with applicable federal, state, and local consumer finance laws and company policies.
- Take on additional branch responsibilities as needed to provide consistent, high-quality customer service.
Benefits
- Relocation assistance for internal promotions.
- Base pay plus incentive opportunity.
- 15 days of paid time off.
- 11 public holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
