Assistant Branch Manager

Columbia Bank•Copperopolis, CA

1d•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to achieve branch and Bank goals by ensuring day-to-day operational excellence, supervising and leading Tellers, and delivering Breakthrough Client Service. The role processes transactions, helps clients select appropriate account and loan products, cross-sells bank services, and makes referrals to other departments. It ensures the branch meets or exceeds operational standards and is responsible for satisfactory audits. The Assistant Branch Manager monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. The role develops and maintains long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolution aligned with the bank’s service standards. It backs up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information. Responsibilities include managing, leading, training, and coaching Tellers, and possibly overseeing personal bankers in collaboration with the Branch Manager. The Assistant Branch Manager also processes and oversees technical tasks such as branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch control monitoring. This position works fully onsite at the posted location: 3505 Spangler Lane, Copperopolis, CA 95228. It requires acting as a Bank MLO and registering in compliance with SAFE Act requirements. The position is not authorized to act as a Bank Closed-End MLO; its MLO activity is limited to open-end transactions, such as home equity lines of credit.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software; ability to operate office equipment and perform repetitive tasks such as counting cash, typing, and handling documents.
Register as a Bank MLO in compliance with SAFE Act requirements; MLO activity in this role is limited to open-end transactions.

Nice To Haves

Associate’s or Bachelor’s degree, or a vocational or technical degree in banking, business, or a related field; equivalent work experience is also preferred.
At least 1 year of management or supervisory experience.
At least 1 year of consumer and small business lending origination experience.

Responsibilities

Work with the Branch Manager to achieve branch and Bank goals and ensure day-to-day operational excellence.
Supervise, lead, manage, train, and coach Tellers; may oversee personal bankers in collaboration with the Branch Manager.
Process transactions and help clients select appropriate account and loan products.
Cross-sell bank services and refer clients to other departments as appropriate.
Ensure the branch meets or exceeds operational standards and achieve satisfactory audits.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain long-term relationships with consumers and businesses in the local community, providing proactive solutions and resolving problems in line with Breakthrough Client Service Standards.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and register in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan and possible performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance.
Pet insurance.
Online discount marketplace access.
Paid vacation, sick days, volunteer days, and holidays.