Assistant Branch Manager

Mariner Finance • Shawnee, KS

3d • Onsite

About The Position

Mariner Finance is hiring an Assistant Branch Manager to support branch operations and provide customer service related to consumer lending products. The role processes credit loan applications, recommends loan solutions based on customer needs, presents available sales products, and works with customers to resolve past-due balances. It also supports branch sales goals, cash handling, reporting, compliance, and daily operations. When the Branch Manager is absent, the Assistant Branch Manager coordinates branch functions and operational issues with the District Manager.

The position is performed at the assigned branch location. The listed schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work may be required seasonally and as business needs require. The company may change the schedule to address business needs. The role pays a base salary of $20.00–$24.00 per hour and is eligible for a monthly incentive based on individual and company performance. Full-time employees receive a benefits package; details are available through the company benefits page.

Requirements

• At least three years of experience in a customer service or sales position, including two years in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; additional applicable years of experience may substitute for a degree.
• Military rank of E-4, W1, or O1 and above.
• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present available sales products.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch and learn applicable Federal, State, and Local consumer laws to ensure compliant actions.
• In the Branch Manager’s absence, coordinate branch functions and daily operational issues through communication with the District Manager.
• Perform additional functions as needed to provide consistent quality customer service.

Benefits

• A monthly incentive based on individual and company performance.
• A benefits package for full-time employees; details are available at https://www.marinerfinance.com/careers/benefits/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED