Assistant Branch Manager
About The Position
Together with the Branch Manager, the Assistant Branch Manager oversees daily branch functions, participates in hiring, helps develop and maintain the branch team, and supports the overall customer experience. The role performs supervisory and administrative functions to ensure effective branch operations in accordance with Bank policies and procedures. It oversees the lobby and teller line, assists with coordinating and delegating assignments, and provides backup to the Branch Manager as needed. The Assistant Branch Manager is expected to demonstrate leadership, accountability, dependability, professionalism, teamwork, and excellent communication in every interaction. The position provides responsive, high-quality customer service; uses sound judgment within established authorization guidelines to support customer retention; and pursues opportunities to improve customer relationships, products, services, practices, and the Bank’s competitive position. Lending duties include interviewing applicants and taking applications for consumer and home equity loans or lines, and potentially closing those loans or lines. The role refers mortgage and refinance customers to the branch’s Mortgage Originator and may help customers enter online mortgage applications when the Mortgage Originator is unavailable. The Assistant Branch Manager participates in hiring, assists with coaching the branch team, helps maintain communication between the Branch Manager and team, and supports the Bank’s mission, values, and initiatives. The role also helps ensure legal and policy compliance, assists with periodic audits, month-end reports, and inventories, oversees branch security, and ensures the team completes required training.
Requirements
- Associate degree or similar coursework or training.
- At least 2 years of customer service or sales experience.
- At least 2 years of supervisory experience.
- Computer skills.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available where applicable.
Nice To Haves
- Prior Assistant Branch Manager experience.
- Fluency in a second language.
- Knowledge of Microsoft products.
Responsibilities
- Oversee daily branch functions with the Branch Manager and provide backup to the Branch Manager as needed.
- Perform supervisory and administrative functions to support effective branch operations in accordance with Bank policies and procedures.
- Oversee the lobby and teller line and assist with coordinating and delegating work assignments.
- Provide high-quality customer service and use decision-making authority within established guidelines to support customer retention.
- Pursue opportunities to enhance customer relationships, products, services, practices, and the Bank’s competitive position.
- Interview applicants and take applications for consumer and home equity loans or lines; may close these loans or lines.
- Refer mortgage and refinance customers to the branch’s Mortgage Originator and assist customers with online mortgage applications when the Mortgage Originator is absent.
- Participate in hiring and assist with coaching the branch team.
- Work with the Branch Manager to maintain open communication with the branch team and provide timely information.
- Promote understanding of the Bank’s mission and core values and support internal and external Bank initiatives.
- Ensure compliance with federal and state laws and Bank policies and procedures.
- Assist with periodic audits, month-end reports, and inventories.
- Oversee branch security according to the HFG security manual and ensure staff compliance.
- Ensure the branch team completes required training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
