Assistant Branch Manager

Ameris Bank • Ellenwood, GA

17d

About The Position

Ameris Bank’s Assistant Branch Manager is responsible for customer service fulfillment and branch operations, including lobby management, resolving complex customer service matters, determining policy exceptions, and ensuring operational excellence and compliance. The role supervises branch operations and team members, supports sales and service objectives, and helps create a positive work environment. The position may also perform branch sales and service functions and provide backup support to other branches as needed.

Requirements

• At least 3 years of retail banking experience.
• Supervisory, leadership, or mentorship experience.
• Branch operations experience.
• Cross-selling experience.
• Highly motivated team player with the ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Bachelor’s degree in business or a related field, or equivalent education and related experience.

Nice To Haves

• Sales management experience.
• Consumer credit experience.

Responsibilities

• Supervise branch operations, including the lobby and teller line; establish staffing schedules, perform audits, evaluate employee performance, and monitor compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate team members.
• Optimize use of resources to meet branch operational needs.
• Demonstrate sales strategies to attract, expand, and retain customer relationships, and guide the team toward sales objectives through action planning.
• Assess customer and employee feedback, identify opportunities for improvement, and research and resolve complex problems to support customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk, or exposure.
• Conduct regular audits of vault and teller cash and maintain proper documentation.
• Represent the bank in business development and at networking and community functions.
• Maintain working knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Meet branch objectives and sales and service objectives set by leadership.
• Perform branch sales and service functions as needed.
• Develop and maintain collaborative relationships, coach and mentor employees, and retain a high-performing team.
• Practice ethical sales behaviors consistent with the Bank’s Core Values of Integrity and Honesty.
• Act in the customer’s best interest when offering additional products and services.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance at no additional cost
• Accidental death and dismemberment coverage
• Long-term disability coverage
• Paid sick and vacation leave
• 11 holidays
• Volunteer/service day
• Employee Stock Purchase Plan
• 401(k) retirement plan with a 50% match on the first 8% of employee contributions
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental life and other insurance plans
• Identity theft protection
• Pet insurance
• Legal insurance
• Employee Assistance Program
• Employee Advocacy Program
• Entertainment discounts through Tickets at Work
• AT&T employee discount
• Wellness discounts for medical premiums and other rewards
• Employee referral incentive
• Education assistance
• Employee Resource Groups
• Free interest checking
• Free safe deposit box
• Free money orders, travelers’ checks, and cashier checks
• Discount on mortgage origination fee
• Free online banking and unlimited online bill payment
• Employee banking perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level