Assistant Branch Manager

BankNewport•Narragansett, RI

11d

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing efficient branch operations and ensuring staff properly perform operational functions. The role oversees bankers, ATM balancing, account opening support, and customer service, and requires proficiency with personal and business banking products and services. While account opening is not the primary responsibility, the Assistant Branch Manager assists bankers during peak periods and coaches them to meet sales goals. The position works within established guidelines and procedures, referring problems to the immediate supervisor. It also includes indirect supervision of up to 15 employees and direct supervision of up to 6 employees. Candidates selected for the position must meet applicable SAFE Act requirements, including successful completion of required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Requirements

At least three years of customer service and sales experience.
Excellent communication, problem-solving, analytical, organizational, customer service, and sales skills.
Ability to handle multiple tasks simultaneously.
Proficiency with technology and Microsoft Office, specifically Word and Excel.
Ability to travel independently to the primary work location, other bank properties, and work-related activities or events.
Ability to communicate and exchange information accurately and effectively.
Ability to independently operate a computer and office machinery, including a calculator, copy machine, and printer, and use relevant software.
Ability to sit or stand at a workspace and use a computer or other equipment for prolonged periods.
Ability to move office items weighing up to 35 pounds.
Ability to stand, walk, bend, reach, and move throughout the office during the workday.
Ability to move office supplies, mail trays, packages, and other materials as needed.
Ability to safely use standard office equipment and follow workplace safety procedures.
If selected, ability to meet SAFE Act requirements, including passing required background checks and obtaining an NMLS Unique Identifier.

Nice To Haves

BA/BS degree or equivalent retail operations experience.
Supervisory experience.

Responsibilities

Perform functions within the scope of authority and expertise to provide a high level of customer service and responsiveness.
Participate in the Bank’s “All In” incentive program and consistently meet branch team goals.
Coach bankers on service standards, identifying customer needs, needs-based solutions, customer experience, and goal attainment.
Make daily outbound calls to customers to identify opportunities to enhance customer relationships.
Open and close the branch in accordance with security procedures and oversee effective branch operations.
Mentor and train newly hired bankers, complete monthly certifications to assess their proficiency and knowledge, and provide written development plans.
Facilitate meetings to share operational information and keep staff informed of policy and procedure changes.
Prepare banker performance appraisals and performance improvement plans as required.
Schedule bankers to ensure adequate branch coverage.
Maintain adequate branch supplies.
Balance ATMs and troubleshoot ATM and debit card concerns.
Maintain appropriate teller and vault cash levels, including ordering coin and currency.
Report facility and building concerns to maintenance.
Make sound decisions when overriding or approving complex transactions.
Meet with staff regarding branch security and safety, and maintain and test alarms and other security devices.
Participate in branch and bank community service activities.
Perform related and unrelated duties as needed.