Assistant Branch Manager

Regional Finance • Greensboro, NC

3d • Onsite

About The Position

The Assistant Branch Manager supports branch operations and sales at Regional Finance, an omnichannel consumer lender serving customers in person, by phone, and online. The role focuses on meeting individual and branch loan sales goals, building customer relationships throughout the loan lifecycle, making informed lending decisions, supporting team development, and maintaining compliant, accurate operations. It also includes managing early-stage delinquent consumer loan accounts and explaining loan terms and optional products to customers.

This is an on-site position serving customers in person and by phone. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM, with occasional Saturdays and late evenings as business needs require. Top performers may earn up to $72,640 per year in total compensation, including bonus. Base pay starts at $19.00 to $28.00 per hour, depending on skills and experience, and the bonus program offers up to an additional $1,200 per month based on individual and team performance. The company offers training intended to prepare top-performing Assistant Managers for Branch Manager positions.

Requirements

• At least 3 years of experience in a performance-driven sales environment.
• Ability to handle cash payments.
• High school diploma or equivalent.
• Valid driver's license.
• Reliable, insured transportation.

Nice To Haves

• Bilingual in Spanish and English.
• Associate degree or bachelor's degree.

Responsibilities

• Exceed individual and branch-level loan sales targets through proactive customer outreach and follow-up.
• Build and maintain customer relationships throughout the full loan lifecycle and recommend tailored financial solutions.
• Assist in training and coaching new team members.
• Apply credit underwriting techniques and sales tools to support informed lending decisions.
• Manage consumer loan accounts that are 1–30 days past due through outbound calls, texts, and emails, working with borrowers on payment arrangements, extensions, or other approved solutions.
• Ensure compliance, accuracy, and operational excellence in lending activities.
• Educate customers clearly on loan terms and optional products so they understand their options.
• Multitask and adapt to changing role demands to provide timely and efficient service.

Benefits

• Health insurance, including prescription coverage.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• 401(k) plan with up to 4% matching contributions.
• 17 paid time-off days plus company holidays.
• G.O.A.L. Training Program to prepare top-performing Assistant Managers for Branch Manager positions.
• Optional employee-funded C.A.R.E. Fund supporting team members facing severe emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED