Assistant Branch Manager

Havertys•Wesley Chapel, FL

13d•Onsite

About The Position

The Assistant Branch Manager partners with an experienced Havertys Manager while preparing for promotion to Branch Manager and leadership of a Havertys Furniture store. The role delivers customer service and supports Team Members by removing obstacles, providing guidance, and helping teams feel empowered. Responsibilities span selling, coaching, training, merchandising, inventory control, and store operations. The position is intended for retail managers who aspire to become Store Managers and are willing to work at Havertys locations across the market; willingness to relocate within Havertys is preferred and may receive additional consideration. The Assistant Branch Manager helps customers furnish their homes through personalized design, quality furnishings, and a strong customer experience. The role represents the Havertys brand with professional communication and appearance, demonstrates company values, develops talent, supports leadership initiatives and training, and works to achieve operational and business results. Work takes place in a customer-focused, fast-paced, professionally dressed showroom environment. The schedule is five days per week and includes retail hours, nights, and weekends.

Requirements

Retail sales management experience.
High school diploma, GED, or equivalent required, or 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
A love for sales, creating happiness with customers, and building lasting relationships.
Exceptional analytical, problem-solving, and decision-making skills.
Ability to motivate, influence, and inspire oneself and others.
Computer literacy.
Enjoyment of detail and operational excellence.
Excellent communication skills.
Integrity, honesty, and leadership.
Ability to work five days per week, including retail hours, nights, and weekends.
Ability to occasionally lift and move furniture using team lifting and/or available tools; some items weigh more than 150 pounds.
Ability to maneuver around the gallery floor, stock room, and office.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending.

Nice To Haves

College education preferred.
Furniture and interior design experience.
Willingness and ability to relocate to other Havertys locations within the market.

Responsibilities

Deliver world-class service and an outstanding customer experience.
Support Team Members by removing obstacles, providing support, and empowering teams.
Sell, coach, train, merchandise, control inventory, and oversee store operations.
Inspire team members to help customers furnish their homes.
Offer personalized design services and promote the complimentary design service.
Represent the Havertys brand through polished communication, professional appearance, and professionalism.
Demonstrate the values of Customer Focus, Integrity, Quality, and Teamwork.
Coach, lead, and develop teams to promote a positive store environment.
Attract, train, and develop talent at all levels.
Support the leadership team with new initiatives and training.
Deliver results with a positive attitude and respond to complex priorities with detailed, operationally sound work.
Lead by example and help Associates feel supported and inspired.
Perform other duties and follow other instructions as requested by the supervisor.