Assistant Branch Manager

Mariner Finance • Riverside, CA

7d • Onsite

About The Position

The Assistant Branch Manager supports daily branch operations and customer service at Mariner Finance. The role processes consumer loan applications, presents loan options and other sales products, works with customers on delinquent balances, and assists the Branch Manager with reports and branch compliance. In the Branch Manager’s absence, the Assistant Branch Manager coordinates operational functions and issues through communication with the District Manager. The role is based at the assigned branch, and the employee must be physically present in the office. The posted base salary range is USD $23.13–$30.07 per hour, with eligibility for a competitive monthly incentive based on individual and company performance. Saturday work may be required seasonally and as business needs require.

Requirements

• At least three years of experience in a customer service or sales position.
• At least two years of experience in the Consumer Lending and/or Financial Services industry, with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Ability to obtain applicable licenses required to sell insurance products offered by the branch.
• Ability to perform the job’s essential duties and functions satisfactorily; reasonable accommodations may be made as described in the posting.

Nice To Haves

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; additional applicable years of experience may substitute for a degree.
• Military rank such as E-4, W1, or O1 and above.
• Bilingual fluency in Spanish and English.
• Applicable licenses required to sell branch insurance products, held in good standing.

Responsibilities

• Process credit loan applications and present loan solutions suited to customer needs, while presenting available sales products.
• Contact customers with past-due balances to discuss possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals for sales of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch and learn applicable Federal, State, and Local consumer laws.
• In the Branch Manager’s absence, coordinate branch functions and daily operational issues through communication with the District Manager.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Obtain applicable licenses required to sell insurance products offered by the branch.
• Perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation with applicable regulatory agencies as necessary.

Benefits

• All full-time employees receive a benefits package; details are available on the company’s benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED