Assistant Branch Manager

COASTAL STATES BANK•Atlanta, GA

13d•Onsite

About The Position

The Assistant Branch Manager I supports the Branch Manager in daily operations, staff leadership, and client service excellence. The role requires full proficiency in Relationship Banker responsibilities (RB I–III), including knowledge of loan products, payment options, servicing processes, and guidance throughout the loan lifecycle. The Assistant Branch Manager initiates and processes loans, ensures accurate documentation, assists with servicing inquiries, and supports consumer and business banking needs. The role has expanded oversight of branch operations, audits, scheduling, staff coaching, and resolution of client issues. In the Branch Manager’s absence, the Assistant Branch Manager acts as the branch’s operational leader, ensuring compliance, efficiency, and alignment with Coastal States Bank’s Core Values: Character, Commitment, Service, Trust, and Community. This is a full-time position requiring Monday-through-Friday hours in a professional branch setting. It is not remote or hybrid. Pay is commensurate with qualified experience.

Requirements

High school diploma or equivalent.
Knowledge of basic math.
Proficiency operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Ability to build trust and serve clients professionally.
Ability to manage multiple priorities with professionalism and efficiency.
Ability to maintain operational accuracy in balancing, reporting, and compliance.
Ability to complete required compliance training and follow applicable banking policies and procedures.

Nice To Haves

Some college education.
At least 3 years of progressive experience in retail banking, cash handling, account servicing, HELOC origination and processing, Treasury solutions, and business banking.
Proficiency with banking systems such as Premier UI, Mantl, Verafin, and CheckFree; CheckFree is preferred but not required.
Strong interpersonal and communication skills.
Experience leading and mentoring peers.
Detail orientation and strong organizational and critical-thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Knowledge of a wide range of Microsoft Office applications.

Responsibilities

Deliver consistent client service, greet clients promptly, communicate expectations, maintain the coffee bar, answer calls by the third ring, and follow up on unresolved issues.
Provide support across bank products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
Open, maintain, and close consumer accounts, including checking, savings, money market, and safe deposit box accounts.
Issue, activate, and support debit cards; educate clients about digital card management.
Process address changes, stop payments, and check orders, coordinating with support teams for special account types when needed.
Oversee and perform teller transactions; balance drawers, ATMs, TCRs, and the vault.
Process cashier’s checks, foreign currency exchanges, savings bond redemptions, night drops, and domestic and foreign wires.
Ensure CTR completion, BSA/KYC compliance, and appropriate collection of identification and documentation.
Open and maintain consumer accounts, including CDs, and complete maintenance involving signers, powers of attorney, ownership changes, beneficiaries, and updates.
Troubleshoot mobile deposit, Zelle, Bill Pay, and digital banking issues; respond to fraud alerts and help clients resolve fraud issues.
Open and manage basic and complex business accounts, including reviewing and approving documentation.
Take and process loan applications, including HELOC and small business applications; gather and verify documentation.
Originate HELOC, consumer, and small business loans; support the Branch Manager with loan documentation and client questions about loan products and the loan lifecycle.
Identify Treasury Management opportunities and coordinate referrals with Treasury Management officers.
Conduct outbound calls for client retention and growth, and distribute and monitor team calling assignments.
Manage day-to-day branch operations in the Branch Manager’s absence, including partner emails, NSF decisions, and non-post reviews.
Ensure monthly, semi-annual, and annual audits are completed; exercise wire approval authority within policy limits; maintain operational soundness and audit readiness.
Resolve escalated client issues and complaints and reinforce client-first service and operational accuracy.
Mentor and support Relationship Banker I–III team members; supervise branch staff, provide daily coaching, identify training opportunities, and use training checklists and proficiency scorecards to review progress.
Assist the Branch Manager with staff performance evaluations and with creating and managing staffing schedules.
Support market coverage by assisting with staffing at other branches.
Participate in networking, external calling, and community outreach, and support the Branch Manager in developing and executing branch call plans.
Complete required compliance and job-specific training in a timely manner.
Comply with BSA policies and procedures, capture required CTR and Monetary Instrument Log data, review parties against the OFAC list, and promptly report potentially suspicious activity to a manager or compliance staff.
Acquire and maintain required knowledge of state and federal banking regulations and policies.