Assistant Branch Manager

Banner Bank • Kennewick, WA

3d

About The Position

The Assistant Branch Manager helps lead the branch’s daily operations and creates a supportive, service-driven environment for clients and team members. The role coaches, develops, and empowers teller staff while guiding clients toward financial solutions that support their goals. The Assistant Branch Manager helps ensure the branch operates smoothly, efficiently, and with care, and serves as acting manager when the Branch Manager is absent.

Banner Bank describes itself as a financial institution with more than $15 billion in assets and over 150 locations across Washington, Oregon, Idaho, and California. The company emphasizes community involvement, employee volunteerism, and donations to community organizations.

Requirements

• High school diploma or GED.
• Six or more years of retail banking experience.
• Experience in a supervisory or management role leading a project, process, or team.
• An equivalent combination of education and experience may be considered in lieu of a degree.
• Ability to lift and move up to 25 pounds.

Nice To Haves

• Extensive knowledge of retail banking products, policies, procedures, and systems.
• Confidence navigating complex accounts and experience with consumer and QuickStep lending.
• Strong client service and relationship-building skills, with communication skills in person, by phone, and by email.
• Effective selling, cross-selling, and referral abilities to support branch growth.
• Skills in problem solving, negotiation, and interpreting client financial information.
• Experience in a financial sales-oriented role and an interest in helping clients find appropriate solutions.

Responsibilities

• Oversee daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with clients’ financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

Benefits

• Medical, dental, vision, long-term disability, short-term disability, and life insurance.
• Paid vacation time, sick time, and 11 company-paid holidays.
• 401(k) with up to 4% match.
• Tuition reimbursement.
• Annual incentive potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED