Assistant Branch Manager

VeraBank•Mexia, TX

11d

About The Position

The Assistant Branch Manager assists in managing branch operations and ensuring a high level of customer service. The role is responsible for branch operations when the Branch Manager is absent and helps develop branch staff and meet customer service goals. The position also serves as a daily lead for staff and assists the branch’s Relationship Bankers.

Requirements

High school diploma with additional courses in business, accounting, AIB, or supervisory training, and three years of experience in a related banking environment, or an equivalent combination of education and experience.
Comprehensive knowledge of banking rules and regulations.
Demonstrated experience in teller and new account functions.
Excellent oral and written communication skills.
Excellent customer service skills.
Leadership and coaching skills.
Management skills, including organizing, planning, delegating, and interpersonal skills.
Knowledge of personal computers and related word-processing and spreadsheet software.

Responsibilities

Assist with branch and staff development and achievement of customer service goals.
Exercise authority over staffing, training, performance appraisals, promotions, career development, salary actions, and terminations of subordinate personnel.
Maintain employee morale to minimize turnover and maximize customer service satisfaction.
Oversee day-to-day branch operations to ensure policies, procedures, and regulations are followed.
Manage branch self-audit procedures and reporting, and manage to the annual budget and profit plan.
Conduct department meetings covering products, services, sales techniques, customer service, robbery and security training, and audit-control compliance.
Open and close checking, savings, certificate of deposit, and IRA accounts, resolve account issues, and review and approve accounts exceeding branch personnel's authority limits.
Provide teller services and review and approve teller transactions exceeding branch personnel's authority limits.
Resolve complex customer service issues that branch personnel cannot resolve.
Assign duties and develop work schedules to support efficient branch operations.
Complete required compliance training and follow applicable policies, procedures, regulations, and laws, including those related to CRA, robbery, privacy, Reg CC, and BSA.
Supervise the Branch in the Branch Manager's absence and provide daily guidance to staff.
Assist the Relationship Bankers of the Branch.
Perform other related duties as assigned.