Assistant Branch Manager

F.N.B. Corporation•Pittsburgh, PA

2d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for consistently meeting customer requests in the retail branch environment and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customers’ financial needs. It makes appropriate recommendations for Bank products and services, incorporates FNB digital products into customer interactions, and maintains data quality and customer relationship records using approved branch technology. The Assistant Branch Manager also supports staff coaching and sales monitoring, coordinates assigned operational duties, and performs teller transactions as needed. All employees are responsible for serving as risk managers and complying with regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding. Candidates must be legally authorized to work in the U.S.; FNB does not provide employment-based visa sponsorship.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote the sales process through referral management, sales leads, outbound calling, and identification of customer financial needs.
Recommend and sell or cross-sell Bank products and services courteously and professionally to meet customers’ banking needs.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks follow current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.