Assistant Branch Manager

Commerce Bank•Saint Louis, MO

7d•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in managing branch operations, customer experience, and team member experience while helping drive branch performance through leadership and coaching. Approximately half of the role is devoted to direct customer service, including resolving inquiries and supporting customers’ financial needs. The position helps develop the team, models expected behaviors, and works to ensure the branch meets its financial and service goals. The role is based at 12633 Dorsett, St. Louis, Missouri 63043. The schedule is Monday through Friday, 8:15 AM–5:15 PM, and Saturday, 8:45 AM–12:15 PM. Compensation is $26.45–$30.30 per hour, based on relevant experience, skills, and competencies. The position is eligible for additional performance-based incentive compensation. Applicants must be eligible to work in the United States without current or future sponsorship. Candidates considered for the position will be asked to authorize an investigatory consumer report that discloses credit history.

Requirements

High school diploma required.
Associate degree preferred, or an equivalent combination of education and experience required.
At least 1 year of leadership or supervisory experience.
At least 1 year of experience in financial services and working knowledge of retail products, services, and bank operations.
Strong knowledge of retail banking and its best practices.
Strong critical-thinking skills and the ability to use discretion and sound judgment to solve problems.
Ability to drive results while balancing organizational risk and business goals.
Strong leadership skills, including the ability to motivate team members and foster a collaborative, positive team environment.
Outstanding interpersonal and relationship-building skills, with the ability to communicate ideas clearly, verbally and in writing, across all levels of the company.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and reflect the company’s culture and core values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the position, must authorize an investigatory consumer report disclosing credit history.

Nice To Haves

Associate degree.

Responsibilities

Support management of day-to-day branch operations and administration, and provide direction to branch staff.
Model expected sales behaviors while serving as a personal banker and assisting team members with customer interactions.
Develop customer relationships by understanding customer needs, anticipating them, and providing solutions.
Manage a team of personal bankers and observe and coach them through a structured coaching process.
Coach direct reports and support coaching activities for non-direct reports to improve customer experience.
Meet individual sales goals and assigned business development responsibilities.
Monitor sales efforts, contribute to branch goal strategies, analyze results, and implement performance improvements using the coaching model.
Ensure adherence to policies, procedures, and security standards, and support branch results.
Support branch leaders in coaching staff, resolving customer issues promptly, and maintaining service excellence.
Reinforce compliance with policies and procedures related to bank operations, security, and talent management, escalating issues to branch leadership when needed.
Schedule required training sessions in weekly schedules and provide customer-facing coverage during training.
Mentor new team members and support their learning.
Build weekly schedules in alignment with the staffing model.
Lead, mentor, and motivate team members; manage department workflow and provide appropriate coaching and development opportunities.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information to team members.
Support budget management, planning, and expenditure.
Perform other duties as assigned.