Assistant Branch Manager

Mariner Finance • Mokena, IL

12d • $19 - $25 • Onsite

About The Position

Mariner Finance is hiring an Assistant Branch Manager to support branch sales, customer service, lending operations, and compliance. The role processes credit loan applications, presents loan options and other products based on customer needs, and contacts customers with past-due balances to discuss solutions. It maintains a cash drawer and handles payments and required deposits, works toward individual and branch performance goals, and assists the Branch Manager with reports. When the Branch Manager is absent, the Assistant Branch Manager coordinates daily operational matters with the District Manager. The employee must work at the assigned branch except in a company-determined emergency. The position is eligible for a monthly incentive based on individual and company performance; the offered base salary depends on job-related factors and internal equity.

The regular schedule is Monday, Wednesday, and Thursday, 9:00 a.m.–5:00 p.m.; Tuesday, 9:00 a.m.–7:00 p.m.; and Friday, 9:00 a.m.–5:30 p.m. Saturday work is required seasonally and as business needs require. The company may change schedules to address business needs, and work hours depend on the business hours of the serviced time zone.

The role is physically based in an office and requires frequent sitting for extended periods, reaching, using computer and phone systems, and talking or hearing. It occasionally requires moving about and lifting or moving up to 20 pounds. Close vision and the ability to adjust focus are required.

Requirements

• At least three years of experience in a customer service or sales position.
• At least two years of experience in the consumer lending and/or financial services industry with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in a company-determined emergency.

Nice To Haves

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; additional applicable years of experience may substitute for the degree.
• Military rank of E-4, W1, or O1 and above.
• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Process credit loan applications, present loan solutions based on customer needs, and present available sales products.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In the Branch Manager’s absence, coordinate branch functions and daily operational issues through communication with the District Manager.
• Learn applicable federal, state, and local consumer application laws to ensure compliant actions.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• All full-time employees receive a benefits package; details are available on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED