Assistant Branch Manager

Banner Bank•Kennewick, WA

5d•$24 - $32

About The Position

The Assistant Branch Manager helps lead daily branch operations and creates a supportive, service-driven environment for clients and team members. The role coaches, develops, and empowers teller staff while guiding clients toward financial solutions that help them reach their goals. The Assistant Branch Manager supports smooth, efficient branch operations and serves as acting manager when the Branch Manager is absent. The position oversees daily financial transactions, supports sales and client service, reinforces operational policies and procedures, and engages clients in proactive financial conversations. It includes helping resolve account issues, maintaining knowledge of operational processes and compliance and security requirements, and referring clients to other business partners when needed. Travel is 20%.

Requirements

High school diploma or GED.
At least 6 years of retail banking experience.
Experience in a supervisory or management role leading a project, process, or team.
An equivalent combination of education and experience may be considered in lieu of a degree.
Ability to lift and move up to 25 pounds.

Nice To Haves

Extensive knowledge of retail banking products, policies, procedures, and systems.
Confidence navigating complex accounts and experience with consumer and QuickStep lending.
Strong client service and relationship-building skills, with effective communication in person, over the phone, and via email.
Effective selling, cross-selling, and referral abilities to support branch growth.
Problem-solving, negotiation, and client financial information interpretation skills.
Experience in a financial sales-oriented role and interest in helping clients find appropriate solutions.

Responsibilities

Oversee daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
Support operational tasks and ensure they are completed accurately and on time.
Follow and reinforce policies and procedures to minimize risk and support strong audit results.
Engage clients in proactive financial conversations using the Banner Way process and tools.
Present tailored recommendations aligned with each client's financial needs and goals.
Refer clients to other business partners when additional expertise is needed.
Answer questions, troubleshoot client account issues, and ensure prompt resolution.
Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
Serve as acting manager in the absence of the Branch Manager.