Assistant Branch Manager

American Iron and Metal•Trois-Rivières, QC

8d•Onsite

About The Position

As the Assistant Branch Manager, you will work under the supervision of the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring that exceptional customer service is provided, all while making sure that the company’s objectives are met.

Requirements

Minimum of three (3) years of experience in customer service
Minimum of one (1) year of experience in a management role
College or university degree

Nice To Haves

Experience in retail or the automotive sector is an asset
Bilingualism (French and English) is an asset
Ability to empower employees
Ease in delegating tasks and conducting follow-ups
Strong communication skills (written, verbal, and presentation)
Problem-solving abilities
Strong collaboration and teamwork orientation
Good time management and prioritization skills
Ability to demonstrate empathy

Responsibilities

Being actively present on the field to supervise and participate in operations in an environment that can be outdoors, physical, and dirty
Promoting a welcoming and safe workplace
Enforcing environmental and Health & Safety rules and procedures
Assisting the Branch Manager during monthly Health & Safety audits
Supervising daily operations such as scheduling and achieving sales and production targets
Supporting employees by participating in daily tasks and operational initiatives on the ground
Assisting the Branch Manager with internal communications to employees
Working in collaboration with various partners to monitor and implement business processes
Conducting quarterly performance evaluations of hourly employees jointly with the Branch Manager
Performing a variety of administrative tasks (cash deposits, payroll, schedules, etc.)
Supporting the Branch Manager in the recruitment, onboarding, and integration of new employees
Acting as an ambassador in any organizational change and playing an active role in its deployment within your branch