Assistant Branch Manager

Resound Credit Union•Clarksville, TN

1d•Onsite

About The Position

Resound Credit Union is seeking a full-time Assistant Branch Manager to join their growing team at the Clarksville location. Resound Credit Union, founded in 1955, has seven locations serving over 45,000 members in the Nashville area. The credit union operates under the philosophy of 'people helping people' and is 'Not for profit, Not for Charity, but for Service.' They offer competitive rates, exceptional service, and a positive, fun work environment with opportunities for employee growth.

Requirements

High school diploma required.
Minimum three years financial institution experience in teller or customer service-related work.
Two years lending experience preferred.
Proven managerial skills, including the ability to lead and motivate employees, efficiently handle cash, work under pressure, and handle detailed activities.
Excellent visual, audio and manual dexterity skills are needed.
Ability to function in an environment of occasional high stress.
Professional appearance.
Leadership qualities.
Good motivational skills.
Ability to effectively communicate with members and staff.
Good organizational skills.
Strong personal initiative.
Proven ability to solve problems and work effectively with the public and staff.
High degree of integrity, honesty and dependability.
Ability to function as a team player and cooperate with co-workers, members, and business associates.

Nice To Haves

Prefer business school or related post high school training.

Responsibilities

Assist in managing the branch, including employee development, sales, security, and day-to-day operations.
Ensure staff adherence to regulatory requirements and internal policies and procedures.
Supervise staff to ensure the delivery of quality service.
Provide direction and leadership to branch employees with emphasis on staff supervision, sales and service goals, superior customer service skills, and teamwork.
Directly supervise the planning, assigning, balancing, and auditing of branch work on a daily basis.
Conduct performance evaluations and other appropriate personnel actions in conjunction with the Branch Manager.
Assist Branch Manager in developing a staff capable of meeting current and future operating needs through selection, assessment, training, and coaching.
Coordinate sales and service strategies with Branch Manager; directly monitor customer retention, customer callbacks, and customer service.
Facilitate branch staff meetings to recognize team successes, changes to products, systems, policies, and procedures.
Assist with opening and closing of branch and overall security.
Process loan applications based upon approved authority, open new accounts, and perform all teller functions as needed.
Provide operational oversight to ensure compliance with all laws, regulations, and practices pertaining to transactions and services provided by staff.
Manage the branch and employees in the absence of the Branch Manager.
Perform other duties as requested.