Assistant Branch Manager

NBT Bank•Dover Plains, NY

19h•Onsite

About The Position

As a strong support to the Branch Manager, the Assistant Branch Manager supervises daily activities to ensure high quality customer service. This role involves coaching and development of branch staff, demonstrating core values, and providing superior customer experience. The Assistant Branch Manager maintains an appropriate focus on sales activities and related results, monitors, identifies and controls compliance risks and operational exposure, and assists with management of the branch budget. The position also involves identifying and establishing new relationship opportunities with customers and business partners, delivering solutions through needs-based conversations, and resolving customer issues. Supervisory oversight of branch operations, compliance, and risk is also a key part of the role, ensuring branch profitability and team understanding of information security and fraud risk. Additionally, the Assistant Branch Manager represents the bank in the local market through civic and community organizations.

Requirements

4-year college degree or equivalent retail, retail banking, or financial services experience.
Excellent listening & communication skills.
Organizational, interpersonal and customer relation skills.
Ability to function in a fast paced, ever-changing environment.
Leadership skills.
Problem solving/decision making skills.
PC Skills.
NMLS Certification required or ability to obtain upon hire.

Nice To Haves

3 years retail banking experience.
Business development & outside business sales experience.

Responsibilities

Assists in building a motivated and high performing branch team through the effective recruitment, training, and development of staff.
Conducts regular and quarterly coaching and career development conversations.
Proposes salary recommendations to Branch and Market Manager for approval.
Responsible for sales and service coaching of branch staff and participating in the activities and results of the branch in achieving individual and team goals.
Works with their manager to actively develop their decision making and business development skills to prepare for further leadership responsibilities.
Works with Branch Manager and business partners to identify and establish new relationship opportunities.
Has a working knowledge of both consumer and small business products and services; delivers solutions to customers through interactive, needs based conversations to assess and address their needs.
Appropriately refers customers to business partners to meet current and future needs.
Takes ownership to resolve customer issues and complaints while delivering an elevated level of responsiveness and customer satisfaction.
Provides supervisory oversight of branch operations, compliance, and risk.
Works with branch manager to ensure branch profitability by managing FTE’s, fee waivers and other budget related items.
Oversees branch operations and compliance controls.
Ensures team understanding and awareness of information security and fraud risk.
Represents the bank in the local market fulfilling a leadership role with civic and community organizations.
Other duties as required.

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.
Competitive salary, bonuses and a wide range of benefits for eligible employees.
Total compensation package.