Assistant Branch Manager

First National Bank Of Pennsylvania•Lebanon, PA

12d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs within a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It also supports daily sales activity through staff coaching, sales huddles, and monitoring results, while coordinating assigned branch operations and performing teller transactions as needed. Employees are responsible for managing risks encountered in their work and complying with regulatory requirements and company procedures. The minimum education requirement is a high school diploma or GED, and at least two years of related experience is required. A Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least two years of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is required; it is preferred at the outset.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote the sales process through referral management, sales leads, outbound calling, and identification of customer financial needs.
Recommend and sell or cross-sell bank products and services in a courteous and professional manner to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered in daily work.
Perform other related duties and projects as assigned.