Branch Assistant Manager

PNC•Colorado Springs, CO

14d•$53,625 - $89,375•Onsite

About The Position

The Assistant Branch Manager supports all aspects of branch and team performance within PNC’s Branch Banking organization. The role builds a high-performing team through hiring, onboarding, coaching, and employee development, while collaborating with ecosystem partners in an omnichannel environment. It drives revenue and customer loyalty through proactive client interactions, sales, and solutions that support clients’ financial well-being. The position manages the client experience and problem resolution, executes PNC’s branded sales process, and grows revenue by acquiring consumer and business households and increasing share of wallet. It also supports employee performance management and manages operational, human-capital, reputational, and business risks by following established policies and procedures. The position is based in Colorado Springs, Colorado, and PNC describes this as an in-office role. Spanish speaking is preferred. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 4 or more years of related business or functional experience.
Must be able to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction in business decisions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Relevant competencies include branch banking services, coaching others, decision making and critical thinking, digital awareness, effective communications, managing multiple priorities, retail lending, and selling.

Nice To Haves

Spanish speaking; bilingual Spanish preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Support branch, individual, and team performance.
Build a high-performing team by attracting, onboarding, coaching, and developing branch team members.
Lead through influence and work with ecosystem partners in an omnichannel environment.
Drive revenue and customer loyalty through proactive client interactions.
Manage, coach, and execute a proactive omnichannel client experience; provide solutions and advice to improve clients’ financial well-being and lead effective problem resolution.
Manage the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
Acquire and retain talent through employee coaching and development; coach employees to meet performance and activity expectations.
Assist in performance management for all employees.
Manage operational, human-capital, reputational, and business risk by adhering to established policies and procedures and identifying and mitigating potential risks.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.