Assistant Branch Manager

Woodforest National Bank•Asheboro, NC

17d

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. You support branch sales, marketing, customer growth, team development, community relationships, and compliant, accurate operations. You may mentor or lead junior staff but do not typically make formal personnel decisions. You may also be expected to support nearby branches within approximately 45 miles as business needs require.

Requirements

At least 3 years of relevant and transferable sales and/or customer service experience; alternatively, an Associate’s degree and 2 years of such experience, or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent required.
Demonstrated leadership capability; prior supervisory or coaching experience is preferred.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs; reliability.
Proactive approach to seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude; open to direct coaching and feedback.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organization, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through customer engagements, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through customer engagement and effective resolution of customer concerns.
Coach and support team members in uncovering customer needs and recommending appropriate retail banking products and services.
Ensure consistent service across teller, platform, and digital interactions, and promote technology-forward retail banking.
Support and participate in branch-level community engagement and retail marketing activities.
Build relationships with retail partners, community members, and local businesses to drive branch traffic and relationship growth.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory requirements, customer confidentiality, and privacy, and foster trust, transparency, and respect within the branch team.
Serve as a visible leader and role model, reinforcing performance, behavior, and customer-experience expectations.
Coach, mentor, and develop team members through observation, feedback, and on-the-job support.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.
Support branch sales, marketing, and customer growth goals; promote an engaged, well-coached frontline team and positive community and retail-partner relationships.
Travel to support nearby branches within approximately 45 miles when business needs require.