Assistant Branch Manager

Rosedale Bank • Pasadena, MD

12d • $27 - $29 • Onsite

About The Position

Rosedale Bank is seeking an enthusiastic, customer-focused Assistant Branch Manager to help lead its Pasadena branch. Working alongside the Branch Manager, this role supports daily branch operations, develops team members, delivers exceptional customer experiences, and helps the branch meet sales and service goals. The position contributes to a positive, customer-first culture, supports business development and relationship building, and helps drive the branch’s growth and overall performance. The role may require working at other branch locations based on business needs and working a schedule that includes evenings and weekends, with flexibility during the week.

Requirements

• High school diploma or equivalent.
• 2–5 years of previous retail banking experience.
• Strong customer service and relationship-building skills.
• Ability to coach, motivate, and develop employees.
• Excellent communication and problem-solving abilities.
• Strong operational and organizational skills.
• Commitment to delivering an outstanding customer experience.
• Initiative and ability to sell and cross-sell products and services to build and deepen customer relationships.
• Ability to remain standing for long periods (50% of the time).
• Ability to occasionally move around the office to access file cabinets and office machinery.
• Ability to bend to access the coin vault, ATM, and night drop.
• Ability to work at other branch locations based on business need.
• Ability to work a schedule that includes evenings and weekends, with flexibility during the week.
• Ability to lift up to 60 pounds.

Nice To Haves

• College coursework preferred.
• Supervisory, management, or leadership experience preferred.

Responsibilities

• Assist in leading the day-to-day operations of the branch.
• Coach, mentor, and develop branch employees to achieve service and performance goals.
• Foster a positive, customer-first culture focused on relationship building and exceptional service.
• Support business development through customer engagement and referral generation.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Assist with scheduling, performance management, and workflow coordination.
• Resolve customer concerns and provide support for complex transactions.
• Partner with the Branch Manager to drive branch growth and overall performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED