Assistant Branch Manager
About The Position
The Assistant Branch Manager supports branch and individual loan sales performance while providing personal service to customers throughout the full loan lifecycle. The role involves recommending tailored financial solutions, applying credit underwriting techniques and sales tools, and managing early-stage delinquent consumer loan accounts through outreach and approved payment solutions. The Assistant Branch Manager also helps train and coach new team members and ensures lending activities are compliant, accurate, and operationally effective. Customers are served in person and by phone in an on-site branch environment. The position has standard hours of Monday through Friday, 8:30 AM to 5:30 PM, with occasional Saturdays and late evenings possible based on business needs. Base pay is $19.00 to $28.00 per hour, depending on skills and experience. Top performers can earn up to $72,640 per year in total compensation, including bonuses of up to $1,200 per month based on individual and team performance.
Requirements
- At least 3 years of experience in a performance-driven sales environment.
- Ability to handle cash payments.
- High school diploma or equivalent.
- Valid driver's license and reliable, insured transportation.
Nice To Haves
- Bilingual in Spanish and English.
- Associate's or bachelor's degree.
Responsibilities
- Exceed individual and branch-level loan sales targets through proactive customer outreach and follow-up.
- Build and maintain customer relationships throughout the full loan lifecycle and recommend tailored financial solutions.
- Assist with training and coaching new team members.
- Apply credit underwriting techniques and sales tools to make informed lending decisions.
- Manage consumer loan accounts that are 1–30 days past due through outbound calls, texts, and emails, working with borrowers on payment arrangements, extensions, or other approved solutions.
- Ensure compliance, accuracy, and operational excellence in lending activities.
- Clearly explain loan terms and optional products so customers understand their options.
- Multitask and adapt to changing role demands while providing timely, efficient service.
Benefits
- Health insurance, including prescription coverage.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- 401(k) plan with up to 4% matching contributions.
- 17 days of paid time off plus company holidays.
- G.O.A.L. Training Program for preparing top-performing Assistant Managers for Branch Manager positions.
- Optional, employee-funded C.A.R.E. Fund to support employees facing severe emergencies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
