Assistant Branch Manager

NBT Bank•Rome, NY

7d•$23 - $30

About The Position

The Assistant Branch Manager supports the Branch Manager by supervising daily branch activities and ensuring high-quality customer service. This role coaches and develops branch staff, demonstrates company core values, provides a superior customer experience, and maintains a focus on sales activities and results. The Assistant Branch Manager monitors and controls compliance risks and operational exposure and assists with branch budget management. The position helps build and develop a motivated, high-performing team through recruitment, training, coaching, and career-development conversations. It also supports sales and service goals, develops business relationships, addresses customer needs and complaints, oversees branch operations and compliance, manages budget-related items, and represents the bank in the local community. NMLS certification is required or must be obtainable upon hire.

Requirements

Bachelor's degree or equivalent experience in retail, retail banking, or financial services.
Excellent listening and communication skills.
Organizational, interpersonal, and customer-relations skills.
Ability to function in a fast-paced, changing environment.
Leadership skills.
Problem-solving and decision-making skills.
PC skills.
NMLS certification required or ability to obtain it upon hire.

Nice To Haves

Three years of retail banking experience.
Business development and outside business sales experience.

Responsibilities

Assist the Branch Manager in supervising daily activities and delivering high-quality customer service.
Recruit, train, and develop branch staff; conduct regular and quarterly coaching and career-development conversations.
Recommend salaries to the Branch and Market Manager for approval.
Coach branch staff on sales and service and participate in achieving individual and team goals.
Develop decision-making and business-development skills in preparation for additional leadership responsibilities.
Work with the Branch Manager and business partners to identify and establish new relationship opportunities.
Use needs-based conversations to assess customer needs and deliver appropriate consumer and small-business products and services.
Refer customers to business partners when appropriate and resolve customer issues and complaints.
Oversee branch operations, compliance controls, and risk; promote awareness of information security and fraud risk.
Assist the Branch Manager in supporting branch profitability through management of staffing levels, fee waivers, and other budget items.
Represent the bank in the local market and take a leadership role with civic and community organizations.
Perform other duties as required.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for eligible High Deductible Health Plan participants.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking services benefits and financial planning assistance.
Part-time employees working 20 or more hours per week may receive medical, dental, vision, voluntary benefits, and paid parental leave.
All part-time employees may receive retirement plans subject to stated eligibility, paid sick and safe leave, Employee Assistance Program access, and banking services benefits.