Assistant Branch Manager

First National Bank Of Pennsylvania•Camp Hill, PA

11d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in the retail branch environment and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position supports sales and customer relationships through recommendations for bank products and services, use of FNB digital offerings, accurate referral and customer data, and management of new and existing relationships. It also assists with branch sales activity and operations, including staff coaching, workflow coordination, cash management, and teller transactions as needed. All employees are accountable for managing risk in their business areas and complying with regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Compliance with regulatory laws and company procedures.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred; it will be required.

Responsibilities

Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Recommend and sell or cross-sell bank products and services to meet customers’ banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Assist with management of daily sales activity by coaching branch staff on prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed in accordance with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring encountered risks as required by F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.