Assistant Branch Manager

Columbia Bank•Phoenix, AZ

3d•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to achieve branch and Bank goals by ensuring day-to-day operational excellence, supervising and leading Tellers, and providing Breakthrough Client Service. The role processes transactions, helps clients select appropriate account and loan products, cross-sells bank services, and makes referrals to other departments. The Assistant Branch Manager ensures the branch meets or exceeds operational standards and is responsible for satisfactory audits. The role monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. It also develops long-term relationships with consumers and businesses in the local community and provides proactive solutions and problem resolution aligned with the bank’s service standards. The role backs up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches Tellers, and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees branch operations, including opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and branch controls. This position requires acting as a Bank MLO and registering in compliance with SAFE Act requirements. The role is limited to open-end transactions, such as home equity lines of credit, and is not authorized to act as a Bank Closed-End MLO. The position is fully onsite at 404 N Main Street, Phoenix, OR 97535. The pay range is $20.00–$26.00 per hour; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may also be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software.
Ability to operate a variety of office equipment and perform repetitive movements, including counting cash, typing, and handling documents.
Ability to register as an MLO in compliance with SAFE Act requirements.

Nice To Haves

Associate’s or Bachelor’s degree, or a vocational or technical degree in banking, business, or a related field, or equivalent work experience.
1 year of management or supervisory experience.
1 year of consumer and small business lending origination experience.

Responsibilities

Work with the Branch Manager to attain branch and Bank goals and ensure day-to-day operational excellence.
Supervise and lead Tellers and provide Breakthrough Client Service.
Process transactions, place clients in appropriate account and loan products, cross-sell bank services, and make referrals to other departments as appropriate.
Ensure the branch meets or exceeds operational standards and achieve satisfactory audit results.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Build and maintain strong, long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolution.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach Tellers; may also oversee personal bankers in collaboration with the Branch Manager.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and comply with SAFE Act registration requirements.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance and pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.