Assistant Branch Manager

Mountain America Credit Union • Spanish Fork, UT

30d • Onsite

About The Position

The Assistant Branch Manager assists in the leadership of the operations and personnel of the branch to ensure exceptional member service experiences happen while achieving the goals of the branch. At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Requirements

• Must have 3+ years of financial industry experience, which includes 1+ years of lending experience.
• Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent.
• Must meet all Branch Progression training expectations of all positions supervised
• Notary Public or have ability to obtain within first 90 days where possible
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
• Basic computer operating skills
• Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Has supervisory/managerial responsibilities that are direct or through work leaders, typically with a subordinate group of 10 or more employees.
• Estimates personnel needs and assigns work to meet these needs.
• Supervises, coordinates and reviews the work of assigned staff.
• Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.
• Must have a thorough knowledge and understanding of credit union policies and procedures as well as related work experience in operations (teller and new account functions), lending (loan origination) and sales in a financial institution.
• Must have the ability to make sound decisions based on credit union policies.
• Must have the ability to supervise, train, lead and coach others in providing quality service and selling credit union products and services.
• Must have strong leadership skills which include a proven track record of preparing and mentoring new leaders for the credit union, including demonstrated success in handling difficult situations.
• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally
• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Nice To Haves

• Symitar experience preferred

Responsibilities

• Assists in the leadership of the operations and personnel of the branch to ensure exceptional member service experiences happen while achieving the goals of the branch.
• Coaches and develops branch team members to provide an exceptional Member Experience.
• Partners with internal Business Partners to serve the membership and develop others.
• Assists in the daily operations of the branch (including cash management, compliance).
• Approves and denies loans and is the back-up for the branch manager for loan exceptions.
• Assists the Branch Manager is developing methods to track and measure team productivity, accuracy, and sales and service.
• Assists the Branch Manager with security and maintenance of the branch building and property.
• Trains and coaches branch staff on credit union policies, procedures, philosophies and branch functions to encourage the achievement of branch operational and sales goals.
• Works with the Branch Manager to implement employee life cycle strategies in regard to employee hiring, onboarding, development and retention.
• May partner with the Branch manager to resolve member and employee concerns.
• May support the Branch Manager in community development – acts as a credit union representative in the community where the branch is located and successfully meet the needs of sponsor groups.
• Performs other duties as assigned.

Benefits

• Starting competitive hourly pay and can increase depending on experience
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree