Assistant Branch Manager

First National Bank Of Pennsylvania•Pittsburgh, PA

1d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It recommends bank products and services, incorporates FNB digital offerings into customer interactions, and maintains data quality using approved branch technology. The Assistant Branch Manager also supports relationship lifecycle activities, coaches staff on sales activities, helps conduct sales huddles, and monitors sales results. Operational duties may include scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash. The position performs teller transactions as needed and other related duties and projects as assigned. All employees are responsible for managing risk and complying with applicable regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding. Employment-based visa sponsorship is not provided; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Nationwide Mortgage Licensing System and Registry identifier is required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote sales through referral management, sales leads, outbound calling, and identifying customer financial needs.
Recommend and cross-sell bank products and services in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with managing daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks follow current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring encountered risks.
Perform other related duties and projects as assigned.