Assistant Branch Manager

Columbia Bank•Los Molinos, CA

12d•$20 - $26•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to achieve branch and Bank goals through day-to-day operational excellence, supervision and leadership of Tellers, and delivery of Breakthrough Client Service. The role processes transactions, helps clients select appropriate account and loan products, cross-sells bank services, and makes referrals to other departments as appropriate. The Assistant Branch Manager helps ensure that the branch meets or exceeds operational standards and receives satisfactory audits. The role monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. It develops long-term relationships with consumers and businesses in the local community and provides proactive solutions and problem resolution aligned with the bank’s service standards. The position backs up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches Tellers, and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. The position requires the employee to act as a Bank MLO and register in compliance with SAFE Act requirements. It is not authorized to act as a Bank Closed-End MLO and is limited to open-end transactions, such as home equity lines of credit.

Requirements

High school diploma or GED.
Two years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by building long-lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software; ability to operate office equipment and perform repetitive tasks such as counting cash, typing, and handling documents.
Must register as a Bank MLO in compliance with SAFE Act requirements; this role is limited to open-end transactions and is not authorized for closed-end MLO activity.

Nice To Haves

Associate’s or Bachelor’s degree, or vocational or technical degree, in banking, business, or a related field, or equivalent work experience.
One year of management or supervisory experience.
One year of consumer and small business lending origination experience.

Responsibilities

Work with the Branch Manager to achieve branch and Bank goals and maintain day-to-day operational excellence.
Supervise and lead Tellers, and deliver Breakthrough Client Service.
Process transactions, place clients in appropriate account and loan products, cross-sell bank services, and refer clients to other departments as appropriate.
Ensure the branch meets or exceeds operational standards and receives satisfactory audits.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolution.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach Tellers; may oversee personal bankers in collaboration with the Branch Manager.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions and register in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.